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COBOLworx

COBOLworx Professional Technical Support Services

We offer several forms of support:

  • A special offering for users of Objectway Online Banking System (OBS),

  • An offering for individual COBOL developers through a higher level of paid membership on Discord,

  • An offering for Development teams,

  • An offering for Application migrations to GCC COBOL or GnuCOBOL, and

  • An offering for Support of Production use of GCC COBOL or GnuCOBOL with Developer seats included.

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Support

Objectway Online Banking System (OBS) Support

Objectway provides customers source code to customize and build for production. Objectway has excellent support for the COBOL in the applications as delivered. Occasionally problems arise from the customizations that are more difficult than Objectway can handle. COBOLworx provides technical support in those situations.

  • Email Support: $US6,000 per year

  • Critical Issue Support (24x7x365 hot-line): $US9,000 per year

GnuCOBOL and GCC COBOL Development Teams Support

COBOLworx offers technical support for individual developers using either of our supported compilers. The support is billed either monthly or annually through Substack. This program is offered for individuals or small teams. It provides access to VIP “channels” on the COBOLworx Supstack server for conversations and email access to our RT Ticket tracking system to report issues, attach code, and interact with Support directly.

  • Pricing

- 1-10 $US50/month of $500/year per developer

- 11-20 $US45/month or $450/year per developer

- 21-30 $US40/month or $400/year per developer

- Pricing for larger teams on request

Prices above are for support by COBOLworx support staff members during normal US Business Hours (9:00AM Eastern to 5:00PM Pacific). Critical situation (24x7x365) support is available at prices 50% higher than those above and includes a 24x7 hotline and more aggressive Service Levels.

Developer support, both Discord and Team members, is US Business Hours(eMail) support. The Service Levels are the same as shown on the Symas OpenLDAP Gold Business Hour Support Service Levels page.

NOTE that for support clients with the Production level of support all their developers are covered at no additional cost under that support plan.

Migration Project Technical Support

For teams migrating existing applications from other COBOL platforms to GCC COBOL or GnuCOBOL.

  • Email Support: $US20,000 per year

  • Critical Issue Support (24x7x365 hot-line): $US30,000 per year

Production Technical Support

To be determined.

GCC COBOL Bespoke Development

COBOLworx will provide bespoke development consulting services under the following conditions:

  • The results of the work that changes the code bases of the COBOL compiler are to be contributed to the Open Source Software Project, and

  • The Project agrees that the work should be included if only as a contributed package.

Bespoke development projects are done as fixed-price, fixed-term projects. A detailed statement of work is collaboratively developed to form the foundation for client planning and COBOLworx planning and pricing.

Note: all prices are in U.S. dollars

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